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Topic-icon Securitycheck Pro Control Center (1.1.21) says expired but subscription current

  • dimi2015
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7 months 2 days ago - 7 months 2 days ago #5732 by dimi2015
As the message says. Here's what I've done to try to fix the problem without results.

Cleared site cache (multiple times)
Cleared browser cache (multiple times)
Checked GeoBlock (Netherlands isn't blocked)
Tried to update via Joomla update (see screenshots)
Tried G. Chrome, Edge and FireFox browsers.

Can you help me fix this, please? Thanks.
PS On a side note, I was able to update the regular SecurityCheck Pro software without any issues.
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Last edit: 7 months 2 days ago by dimi2015.

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7 months 2 days ago #5733 by Jose
Hi dimi2015,

There was an error in uploaded file version; that's why you always get the 1.1.21 version. I have just fixed it, so you should be able to update to 1.1.22.

It's really odd you get the "Expired" message as I see everything is ok with your subscription (and I see your IP reaching my website).

Subscription status is checked everythime you log into the site. Please, update to the current version and tell me if the issue persists.

Regards,
Jose

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7 months 2 days ago #5734 by dimi2015
OK, almost there. I was able to update but it still says expired.
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7 months 2 days ago #5735 by Jose
Did you log out and log in again?

Regards,
Jose

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7 months 2 days ago #5736 by dimi2015
Yes, I did. It updated but still says expired--see screenshot. I can live with it if it's fixed in a future update.
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7 months 2 days ago #5737 by Jose
It's odd because this extension uses the same method that Securitycheck Pro...

Is Download Id (Global configuration) filled? If so, can you check it matches to the one set into Securitycheck Pro? If everything is ok then I would need access to your site to do some tests.

Regards,
Jose

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