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Topic-icon Can't Connect issue

  • chrishall57
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1 year 1 month ago - 1 year 1 month ago #5129 by chrishall57
Can't Connect issue was created by chrishall57
Hi, I've just changed hosts and now find that the Control Centre returns a Can't Connect message on all sites it tries to connect to.

Initially it did connect but the domains were having issues with application of the AutoSSL certificate. This has now been resolved and this morning I find that the website response is 'Can't Connect'.

I've checked blacklists etc but can't think of anything else to try.

Thoughts?

Thanks
Last edit: 1 year 1 month ago by chrishall57.

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1 year 1 month ago #5130 by Jose
Replied by Jose on topic Can't Connect issue
Hi Chris,

There should be no problem because connection is done using the site name.
Can you check if your new hosting provider is not stopping queries? I use curl to connect with remote sites.

Regards,
Jose

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1 year 1 month ago #5131 by chrishall57
Replied by chrishall57 on topic Can't Connect issue
Hi Jose,
Please remind me!
If the website admin is www.example.com/?secretkey what field do I need to add 'secretkey' to and should it be secretkey or ?secretkey ?
thanks

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1 year 1 month ago #5132 by Jose
Replied by Jose on topic Can't Connect issue
Hi Chris,

The "secret key" field of any website managed must contain the a value of 32 character generated by the site you want to manage (Main panel -> Control center configuration).

I think you're talking about the secret key added to hide backend; in that case you must place that secret key in the ".htaccess protection secret key" field, although this value is not necessary to connect with your remote sites.

Regards,
Jose

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1 year 1 month ago - 1 year 1 month ago #5133 by chrishall57
Replied by chrishall57 on topic Can't Connect issue
Hi Jose,
I generated a new secret key and have updated the Control Centre with new key.
phpinfo() shows CURL as being enabled.
But still can't connect.
It did work yesterday, only change is that remote site got it's SSL cert sorted and the control centre site now uses Cloudflare to give it a shared SSL cert.
Anything else I can try?
Thanks
Last edit: 1 year 1 month ago by chrishall57.

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1 year 1 month ago #5134 by Jose
Replied by Jose on topic Can't Connect issue
Copy and paste the following in your browser:

http:// www.remotesiteurl.com /index.php?option=com_securitycheckpro&view=json&format=raw&json={%22cipher%22:2,%22body%22:{%22task%22:%22checkLogs%22,%22data%22:null}}

where www.remotesiteurl.com is the url of a site you want to manage. Post an screenshot of what's returning.

Maybe Cloudflare is filtering the queries...

Regards,
Jose

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