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Topic-icon Cannot connect some sites

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2 months 1 week ago #4941 by alanbrackenphoto
alanbrackenphoto created the topic: Cannot connect some sites
Hi,

I have 3 websites connected to my control center and they are working fine but there are others that I continually get a 500 error (Could not resolve host: http) for when trying connect. I have checked the Security Pro settings against a working connection and all seems the exact same and the server config is the same.

Is there any known plugins/htaccess setup that would block a connection?

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2 months 1 week ago - 2 months 1 week ago #4942 by Webmaster
Webmaster replied the topic: Cannot connect some sites
Hi alanbrackenphoto,

This usually means the plugin is not able to resolve the host name; please, check that the "name" field doesn't contain the protocol (this is, doesn't have the http://).
www.yoursite.com
Correct
http://www.yoursite.com
Incorrect

Regards,
Jose
Last Edit: 2 months 1 week ago by Webmaster.

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2 months 1 week ago #4943 by alanbrackenphoto
alanbrackenphoto replied the topic: Cannot connect some sites
Hi and thank you for your response.
I have tried with both the www prefix and without and its still the same. (no protocol)
I have since discovered though that it seems to be multilingual sites that are the problem. Is there an a known issue with connecting multilingual sites?

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2 months 1 week ago #4945 by Webmaster
Webmaster replied the topic: Cannot connect some sites
You're welcome!

Try writing the complete URL to the site frontend (i.e. www.site.com/en ). For multilingual sites you must do that to connect with SCP.

Regards,
Jose

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2 months 1 week ago #4955 by alanbrackenphoto
alanbrackenphoto replied the topic: Cannot connect some sites
That worked! Thanks.

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2 months 1 week ago #4956 by Webmaster
Webmaster replied the topic: Cannot connect some sites
You're welcome! :)

Regards,
Jose

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