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Topic-icon Error connecting to the server: 403

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4 months 2 weeks ago #9077 by worksmart
Error connecting to the server: 403 was created by worksmart
Jose,

I am getting the following error when trying to update to the latest release: Error connecting to the server: 403.  It is the only extension that I am having this issue with so not sure where to start looking.   If you can give a bit of guidance that would be great.

Thanks
Mark
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4 months 2 weeks ago - 4 months 2 weeks ago #9078 by Jose
Replied by Jose on topic Error connecting to the server: 403
Hi worksmart,

As this is a paid extension you have to set your download id into Global configuration -> download id tab. This should allow you to update it.

You can find your download id in my website, once logged in, into my account -> download id.

Regards,
Jose
Last edit: 4 months 2 weeks ago by Jose. Reason: Add more info

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4 months 2 weeks ago #9079 by worksmart
Replied by worksmart on topic Error connecting to the server: 403
The download ID is there. I just did a refresh of it and it still gives the same error. The started happening about 2 releases ago.
Thanks
Mark

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4 months 2 weeks ago - 4 months 2 weeks ago #9080 by Jose
Replied by Jose on topic Error connecting to the server: 403
Hi Mark
Are you sure the download id set matches with the one of my website? It changes if you change some settings as your password. Obviously I suppose your subscription is not expired.

If it's the same, can I get access to the site to do some tests? If so please send me administrative credentials to the email from which you receive forum notifications.

Regards,
Jose
Last edit: 4 months 2 weeks ago by Jose. Reason: Add more info

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4 months 2 weeks ago #9081 by Jose
Replied by Jose on topic Error connecting to the server: 403
For pubic knowledge:

Solved. My .htaccess had an ip range covering your server's ip; that's why you got the 403 error. I have granted access to it and I was able to update both Securitycheck Pro and the Control Center.


Regards,
Jose

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3 months 1 week ago #9111 by worksmart
Replied by worksmart on topic Error connecting to the server: 403
Jose,
We are getting the 403 error again, seems since your last update and cannot use the Joomla Extension Update to update Security Pro. Please take a look.
Thanks
Mark

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