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Topic-icon File integrity not finish

  • taksejimo2
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1 month 3 weeks ago #8932 by taksejimo2
File integrity not finish was created by taksejimo2
File integrity in securitycheck pro doesn't finish.  After file integrity is processing several minutes, message 'There has been an error while trying to get the progress state, although this does not mean that the process has failed. This problem may arise when your session is not active.' and button 'REFRESH' comes out.
Pushing 'REFRESH' button get back to initial screen image.  Then repeat again.
Please publish the fix if it's by bug. Otherwise  teach me how to avoid.

Thanks in advance,   T. Sejimo  

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1 month 3 weeks ago #8933 by Jose
Replied by Jose on topic File integrity not finish
Hi T.Sejimo,

​​​​​ Try the following: add the latest file wrote in the log as exception. Repeat the process if the scan doesn't finish and the latest file is different of the last one.

If this doesn't work maybe you need more server resources.

Anyway you can send me administrative credentials to access to backend and I will check this. Use the email from which you receive forum notifications.

Regards,
Jose

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1 month 2 weeks ago #8942 by taksejimo2
Replied by taksejimo2 on topic File integrity not finish
I cleaned up cash, banner log and did database optimization.
Then kick file integrity. It finished normally!
I guess resource shortage caused the problem.
Thank you so much for your kind advice.
Regards, T. Sejimo

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1 month 2 weeks ago #8943 by Jose
Replied by Jose on topic File integrity not finish
You're welcome! Glad to here it worked!!

Regards,
Jose

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