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  • Polleke1959
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2 weeks 2 days ago #8881 by Polleke1959
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Hi Jose,
i am helping someone with securitycheck pro. He just purchased the latest version. an i upgrade it. But now i am blocked (ip adres block).
So he added my IP-adress to the whitelist. But i still cannot login to admin site.
But i have been granted access to the database. I can see i am not in the blacklisttable or the dynamic blicklist. But my ip-adress does exist in the whitelist table.

Can you help to gain acces again?

regards Jan
 

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2 weeks 2 days ago - 2 weeks 2 days ago #8882 by Polleke1959
Replied by Polleke1959 on topic blocked
It looks like my ip adress is also added to the dynamic blacklist (i can see in the database). You can see the counter adds up on each attempt
In the dynamic blacklist my ip adres starts with : 2001:1c02:3
in the whitelist i tlooks like : 83.80......
regards Jan

both ip-addres are not in the blacklist

i tryed to add the full IP-address (2001:1c02:3) in the whitelist. But that went wrong Ip-Culumn to short. So i tryed to copy the ipadres from the dynamic blacklist to the whitelist. That went fine but di not help.
 
Last edit: 2 weeks 2 days ago by Polleke1959.

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2 weeks 2 days ago #8883 by Polleke1959
Replied by Polleke1959 on topic blocked
I AM IN AGAIN.
I removed my session in the session table.

regards Jan

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2 weeks 2 days ago #8884 by Jose
Replied by Jose on topic blocked
Hi Jan,

I understand you're blocked due to the user-session protection, aren't you?

If your customer have access to the backend, why don't disable the firewall temporary so you can access to it?

Anyway you can send me credentials and I will unblock you (use the email as usual).

Regards,
Jose

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2 weeks 2 days ago #8885 by Polleke1959
Replied by Polleke1959 on topic blocked
Hi Jose,
it keeps coming back. Even if i logout.
It looks like session is not cleaned up after logout
regards Jan

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2 weeks 2 days ago #8886 by Jose
Replied by Jose on topic blocked
Hi Jan,

Umm, it's odd. Maybe the IP stored everytime changes and this is why you're blocked.

Can you try disabling the user-session protection feature?

Regards,
Jose

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