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Topic-icon Forbidden access when saving new user from admin portal

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3 weeks 2 days ago #8351 by ysong
I have an error when I create and save a new Joomla user from admin panel: The webmaster has forbidden your access to this site

I check from WAF log and do not see any blocakge, and I also tried to whitelist my own IP to redo, still hv the same error.  What could be wrong?

oys

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3 weeks 2 days ago #8352 by Jose
Hi oys,

Do you have the spam protection plugin? If so check its config. By default doesn't allow user registration if any of the IP, email por username appears in the stopforumspam database. It also doesn't write a log entry.

Regards,
Jose

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3 weeks 1 day ago #8353 by ysong
Hi, Jose,

Thank you, yes, it's because of the SPAM Protection.  I disabled and try to add user it works. 

Regards,
oys

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3 weeks 1 day ago #8354 by Jose
Glad to hear that!

Happy New Year!!

Regards,
Jose

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