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Topic-icon Cannot Login to backend with superuser

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1 month 1 day ago #8202 by riya20
I had a subscription and did not renew it and suddenly, im unable to login to backend and tried to rename the password through phpmyadmin and even then its not allowing to login and after 2 attempts securitycheckpro block the IP

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1 month 1 day ago #8203 by Jose
Replied by Jose on topic Cannot Login to backend with superuser
Hi riya20,

Obviously there is no relationship between your blocking and your not renewal. You have the code, so you can audit it. Securitycheck Pro will work the same way if your subscription is expired or not.

And you have posted this forum entry only 3 minutes ago and I'm replying to you, even with your subscription expired...

There is a post for cases like this: securitycheck.protegetuordenador.com/for...tation/584-faqs#1982

Anyway if you can't get access just send me administrative credentials to access to backend and I will restore your access. Please, use the email from which you receive forum notifications.

Regards,
Jose
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1 month 1 day ago #8204 by riya20
Replied by riya20 on topic Cannot Login to backend with superuser
Dear Jose,

Thank you so much for your super fast reply.
Im not getting forum notification email and is it possible to send a test email and i will reply to it?

Thanks
Thomas

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1 month 1 day ago #8205 by Jose
Replied by Jose on topic Cannot Login to backend with superuser
Hi Thomas,

I have just send you an email to the account used for your registration.

Regards,
Jose

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1 month 1 day ago #8206 by riya20
Replied by riya20 on topic Cannot Login to backend with superuser
Dear Jose,

Yes just received, So what credentials to send you? As backend not working, is it I send you cpanel login?

Thanks
Thomas

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1 month 1 day ago #8207 by Jose
Replied by Jose on topic Cannot Login to backend with superuser
Credentials to access to backend. Don't work for you but I should get access with them from other ip.

Regards,
Jose

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