Menu

Topic-icon 504 Gateway Timeout after attempting update

  • brett@whitmas.com
  • brett@whitmas.com's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
1 month 4 days ago #7962 by brett@whitmas.com
504 Gateway Timeout after attempting update was created by brett@whitmas.com
After successfully updating one site, I tried another one and this one failed with a 504 Gateway Timeout error.

Any suggestions on recovery?

Thanks in advance
Brett

Please Log in or Create an account to join the conversation.

More
1 month 4 days ago #7963 by Jose
Hi Brett,

That's a server issue; can you ask to your hosting provider what's happening?

Regards,
Jose

Please Log in or Create an account to join the conversation.

  • brett@whitmas.com
  • brett@whitmas.com's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
1 month 4 days ago #7964 by brett@whitmas.com
Replied by brett@whitmas.com on topic 504 Gateway Timeout after attempting update
Thanks Jose
I asked them and they just suggested restoring a backup which is not a good option in an online store.
I have manually copied the installation files across via ftp for front end and back end but that did not help.
Anything I should suggest to the host?
Regards
Brett

Please Log in or Create an account to join the conversation.

More
1 month 4 days ago #7965 by Jose
Hi Brett,

They gave you a predefined reply without checking anything in the server.

Even If something went wrong during the update you should have a different status code from the server, not a gateway timeout. They have the key to know what's happening as they have access to server logs...

Is the entire website (frontend and backend) showing the error?

Regards,
Jose

Please Log in or Create an account to join the conversation.

  • brett@whitmas.com
  • brett@whitmas.com's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
1 month 4 days ago #7966 by brett@whitmas.com
Replied by brett@whitmas.com on topic 504 Gateway Timeout after attempting update
Thanks Jose
The entire website was showing the error (front and backend) - so I just restored the backup and it's up again.
Will do a full backup and try the update again tomorrow and let you know how it goes.
Regards
Brett

Please Log in or Create an account to join the conversation.

More
1 month 4 days ago #7967 by Jose
You're welcome Brett.

It's weird you get the 504 error; maybe the database was corrupt??

Please, let me know if the issue arises again.

Regards,
Jose

Please Log in or Create an account to join the conversation.

Time to create page: 0.067 seconds
Powered by Kunena Forum

Login or Sign In