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Topic-icon Backend access from other country blocked

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1 month 2 weeks ago #7852 by becksteiner
Backend access from other country blocked was created by becksteiner
Hello,
I have a new suppourt collegue for my website in Mexico but my webserver is in Austria. I can access the backend from every country in europe but he is not able to access the backend?
I have also whitelisted his IP adress. I have no Geo Block on the country?

He is always getting redirectet to page not found.

Which setting is blocking him?

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1 month 2 weeks ago #7853 by Jose
Hi becksteiner,

Is backend protection enabled? If so remember you have to pass the secret key to the url.

Regards,
Jose

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1 month 2 weeks ago - 1 month 2 weeks ago #7854 by becksteiner
Replied by becksteiner on topic Backend access from other country blocked
Hi,
It is but I have no secret key? I also only use the default link to access the backend?
How can I disable the backend protection?
I think I have a wrong configuration at this point!?

Friendly regards, robert
Last edit: 1 month 2 weeks ago by becksteiner.

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1 month 2 weeks ago #7855 by Jose
Hi Robert,

Backend protection is applied into the .htaccess file of your root folder, so the only way to disable is commenting the lines involved (you can find it between "Begin Backend protection" and "End Backend Protection") or deleting the .htaccess and generating a new one (Options -> .htaccess protection -> Backend protection tab -> Applied checkbox marked).

Regards,
Jose

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1 month 2 weeks ago - 1 month 2 weeks ago #7856 by becksteiner
Replied by becksteiner on topic Backend access from other country blocked
Hello,
And now it's getting weird. I deleted the htaccess and restored the original one.
I am trying the check box now.
Last edit: 1 month 2 weeks ago by becksteiner.

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1 month 2 weeks ago #7857 by becksteiner
Replied by becksteiner on topic Backend access from other country blocked
Hi Jose,
I did deleted the htacces and created a new one with backend protection disable.
Not working. access from europe is working from mexico not.
I added backend protection: same link still working -> no entry in the htaccess file... I think I have a bug. :-(

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