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Topic-icon Help admin gets 403

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5 months 4 weeks ago #7587 by TimonJML1
Help admin gets 403 was created by TimonJML1
A support agent from an extension wants admin access to our site.
I gave the name + pass.
403 error no access
I whitelisted their IP
403 error no access
I stopped Web Firewall status
403 error no access
I removed Geo block
403 error no access
I removed block second admin
403 error no access
I removed forbid new admin accounts

Still that 403 error!
What can I do??!!

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5 months 4 weeks ago #7589 by Jose
Replied by Jose on topic Help admin gets 403
Hi TimonJML1,

If the firewall is disabled nothing is applied. Do you get the "The webmaster has forbidden" message in the 403 page?

Regards,
Jose

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5 months 3 weeks ago - 5 months 3 weeks ago #7599 by TimonJML1
Replied by TimonJML1 on topic Help admin gets 403
Still getting 403 error message. Firewall is off.
Last edit: 5 months 3 weeks ago by TimonJML1.

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5 months 3 weeks ago #7600 by Jose
Replied by Jose on topic Help admin gets 403
Hi TimonJML1,

If the firewall is disabled then it's not causing the issue. Can you ask to your hosting provider?

Regards,
Jose

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