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Topic-icon How to release account that is being denied access to joomla administrator panel

  • chizuoka
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7 months 1 week ago #7486 by chizuoka
Having issue with one of the account i just created , it keep showing access denied by webmaster.
how do i release the account that is being denied access to the Joomla administrator panel.

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7 months 1 week ago #7487 by Jose
Hi chizuoka,

The extension doesn't forbid access to any account. There is an option to forbid new administrative accounts if enabled (Waf configuration -> user session protection tab), but in this case the account is automatically deleted after creating it and you get a message when that happens.

Can you check if the account exists?

Regards,
Jose

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7 months 1 week ago #7494 by chizuoka
The issue is that the new admin account enter the wrong password during the first attempt, but when it key in the right password second time, it said "denied access from web master". I had to disable the web firewall in order for the new admin account to log in. Nay i know how to fix this issue?

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7 months 1 week ago #7495 by Jose
Are there log entries in Securitycheck Pro? Can you post a screenshot of them?

Regards,
Jose

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