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Topic-icon User deleted due to a Securitycheck Pro directive --> how to solve this

  • SaraJK
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3 weeks 4 days ago #7069 by SaraJK
Hi,
the client of a website tried to add a new user and now nobody can login anymore.
Is there a way to restore this, without restoring the whole website?
Thanks, Sara

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3 weeks 4 days ago #7070 by Jose
Hi Sara,

If the "forbid new admin accounts" is enabled (waf Configuration -> user session protection tab), every new user with administrative privileges is deleted, but all the other users remain untouched.

Do they get an error message when try to login?

Regards,
Jose

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  • SaraJK
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3 weeks 3 days ago #7071 by SaraJK
Hoi Jose,
I would also expect so but unfortunately nobody can log in anymore :-(
I will try to see what I can do via the phpMyAdmin but still it is strange.
Greetings, Sara

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3 weeks 3 days ago #7072 by Jose
Hi Sara,

That feature is working since many versions and nobody has reported something like this. It use a Joomla core function enabled only when an admistrative account is created.

You can check Securitycheck Pro logs to see if there is a clue there. You can also try disabling the firewall: securitycheck.protegetuordenador.com/for...cumentation/584-faqs

Regards,
Jose

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