I have my Website in Austria and a friend is administrator of it but traveling often to Bangkok. She was trying to update on page as usually from Austria but was blocked. I am not quick sure how to disable it für her because she has no fixed IP.
I tryed the country selection at the Geo Blocking but this has no effect!?
You say she was trying to update, so she was able to access initially. Maybe there was a rule blocking her. Using the geoblocking feature ips located in selected countries/continents will be blocked, so this is not the solution. Do you have log entries in Securitycheck Pro?
Since a couple of versions ago rules are also applied to administrators. Try this: go to waf configuration -> Filter exceptions -> xss tab and change the "strip all tags" dropdown to "No". This will check only dangerous tags and it should solve her issue.
Also check if the "img" tag appers in the "tags to be filtered" textarea. If so, delete it. You should get something like this:
Last edit: 6 months 4 days ago by Jose. Reason: Add more info and screenshot