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3 weeks 4 days ago #6979 by AaryanGIBES001
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Hi,

In the backend – options - File Manager – I clicked on start, however, even after 3 hours – the process did not get completed - prntscr.com/okxa54

The same thing I did with File Integrity and Malware Scanner and the process did not get completed even after 3 hours.

So, please let me know – all the steps to be taken so that the scanning gets completed.

Regards.

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3 weeks 3 days ago #6982 by Jose
Replied by Jose on topic Scanning.
Hi AaryanGIBES001,

I have just checked the site and I know what's happpening; your www folder seems to be a symbolic link that points to your site. This makes an endless bucle as every www folder contains the entire site and scanners never end.

You should fix this as this configuration can cause you problems, not only with my extension.

Regards,
Jose

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3 weeks 2 days ago #6983 by AaryanGIBES001
Replied by AaryanGIBES001 on topic Scanning.
Hi,
Can you please elaborate the issue, so I can seek help to resolve it.
Regards.

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3 weeks 1 day ago - 3 weeks 1 day ago #6986 by Jose
Replied by Jose on topic Scanning.
Hi,

It's simple: using an ftp or your cpanel go to your www folder. You will see it contains your entire website, including the "www" folder itself, so this makes you have a "www" folder on every subfolder containing the entire website causing an endless bucle:


Regards,
Jose
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Last edit: 3 weeks 1 day ago by Jose.

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3 weeks 1 day ago #6988 by AaryanGIBES001
Replied by AaryanGIBES001 on topic Scanning.
Hi,
To solve the issue, I submitted your reply to my website hosting service provider.
I received a reply in return from them - prntscr.com/om2zib
So, please let me know - what instructions should I give them to solve this issue.
Regards.

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3 weeks 1 day ago #6989 by Jose
Replied by Jose on topic Scanning.
If that don't break your site, move the www folder outside your website folder or delete it.

Regards,
Jose

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