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Topic-icon Backend - Not able to log in.

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2 months 3 weeks ago #6973 by AaryanGIBES001
Backend - Not able to log in. was created by AaryanGIBES001
Hi,

I am the superuser of my site - www.gibes.co.in/

After installing the Security Check Pro - I am not able to log in at the backend of my site.

It is showing an error - prntscr.com/ok5bpv

So, please let me know the steps to be taken so that I am able to login in at the backend of my site.

Also, I can provide you with admin username and password.

Regards.

Regards.

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2 months 3 weeks ago #6974 by AaryanGIBES001
Replied by AaryanGIBES001 on topic Backend - Not able to log in.
the issue has been resolved.

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2 months 3 weeks ago #6975 by AaryanGIBES001
Replied by AaryanGIBES001 on topic Backend - Not able to log in.
Hi,
Kindly ignore my last reply.
I thought that it is showing an error as I had applied .htaccess file. So as it is mentioned - prntscr.com/ok77w9 - I took the following steps;
1. deleted - .htaccess
2. deleted - .htaccess.backup
3. renamed - .htaccess.original to .htaccess
Still, the page is showing error - prntscr.com/ok78sf
So, please let me know - all the steps to resolve this issue.
Regards.

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2 months 3 weeks ago #6976 by Jose
Replied by Jose on topic Backend - Not able to log in.
Hi AaryanGIBES001,

That message is not caused by the .htaccess; it means that the firewall has blocked you. Did you were logged in twice with the same account?

There are some steps to follow to unblock you; please, read this forum entry . Once you gain access, check your logs to check what happened. If you need some help to configure the firewall don't hesitate to send me administrative credentials to the email from which you receive forum notifications and I will help you.

Regards,
Jose

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2 months 3 weeks ago #6991 by AaryanGIBES001
Replied by AaryanGIBES001 on topic Backend - Not able to log in.
Hi,
I am again facing the same issue.
The page is showing the error from both - frontend and backend - prntscr.com/om476c
The backend login credentials are the same as I had emailed you.
Please help me solve this issue.
Regards.

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2 months 3 weeks ago #6993 by Jose
Replied by Jose on topic Backend - Not able to log in.
There are many failed login attemps from an IP of India (I suppose it's yours). This is why the firewall blocked you.

I don't recommend you to disable this feature because your site is under attack. Why are there those failed attemtps??

Regards,
Jose

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