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Topic-icon error access in backend

  • max555
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2 months 2 weeks ago #6576 by max555
error access in backend was created by max555
After installation i can't enter in backend

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2 months 2 weeks ago #6577 by Jose
Replied by Jose on topic error access in backend
Hi max555,

Do you get any error message? Also, did you enable the backend protection?

Regards,
Jose

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2 months 2 weeks ago #6578 by max555
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I have enabled back-end protection, but when I log in, it redirects me to the home page

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2 months 2 weeks ago #6579 by Jose
Replied by Jose on topic error access in backend
So you're able to reach the backend, aren't you?

Are you logged in twice with the same account?

Are you using Pro or free version?

Regards,
Jose

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2 months 2 weeks ago #6580 by max555
Replied by max555 on topic error access in backend
i using a pro version.
the backend login page does not load correctly

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2 months 2 weeks ago #6581 by Jose
Replied by Jose on topic error access in backend
When backend protection is enabled uses the full url to access backend, so it's important to replicate it to access the backend. This means that putting www or https (if backend protection was created when ssl was not enabled) matters.

If you're not sure of the full url just edit your .htacess file (into root folder) and look for the #begin backend protection text. A couple of lines behind it you will find it.

If this doesn't work please send me administrative credentials to access your backend and also for cPanel (or ftp). Use the email from which you receive forum notifications.

Regards,
Jose

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