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3 weeks 4 days ago - 3 weeks 4 days ago #6413 by mss007
Hi, my proxy IP is in blacklist, my fault. No access to site. Where may i remove it?
Last edit: 3 weeks 4 days ago by mss007.

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3 weeks 4 days ago #6414 by Jose
Hi ms007,

Assuming the OTP feature is not enabled then you must access your database (using phpmyadmin or other tool); then look for the 'securitycheck_pro' storage table and there for the 'pro_plugin' row. Edit it deleting your proxy IP (take care of keep the format (commas sepparated values)).

Regards,
Jose

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3 weeks 4 days ago - 3 weeks 4 days ago #6415 by jhvanee
Maybe you can use a different IP address? For example via a vpn connection. Then you can remove your IP adress from the blacklist.
Last edit: 3 weeks 4 days ago by jhvanee.

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3 weeks 4 days ago #6416 by Jose
Yes, of course. If you have a vpn the problem is solved because you will be able to access your backend and delete the IP of the proxy.

Regards,
Jose

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