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3 months 3 days ago #6292 by citylop
Hello, and thanks for this awesome component.

One of my clients continuously has a problem with the message "The webmaster has forbidden your access to this site" but now he can't login and the hall site is responding with this message to every visitor in frontend and to me and him as super administrators.

I 've tried to follow your instructions and disable securitycheck pro from the db but I am not sure that this happened, so I renamed the folder, but now frontend and backend is nothing but a white page.

Thanks in advance.

BR
Takis

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3 months 3 days ago #6293 by Jose
Hi Takis,

Restore the folder to its original name and send me administrative credentials to access your cPanel (use the email from which you receive forum notifications) and I will check what's happening.

Probably you tried several times and the firewall blocked your IPs.

Regards,
Jose

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1 month 1 week ago #6432 by citylop
Hello Jose, I wish you a happy new year.
Unfortunately after a lot of time one of my domains comes up with the same error for almost 1-2 months now. I will send you cpanel credentials since there is no access to both frontend and backend, is that alright with you? Do you need more details?

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1 month 1 week ago - 1 month 1 week ago #6433 by Jose
Hi! And happy new year for you too!!

Yes, send me cpanel credentials (or phpmyadmin). This message means you have been blocked; are you using the new "Connect" plugin for Control Center?

EDIT: Remember I addded the OTP functionality a couple of versions ago to sort cases like this.

Regards,
Jose
Last edit: 1 month 1 week ago by Jose. Reason: Add extra info

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3 weeks 4 days ago #6500 by citylop
Hello Jose, no I am not using the conect plugin. Should I?
I am now sending you the credentials.
Thank you.
BR

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3 weeks 4 days ago #6501 by Jose
Hi Takis,

no I am not using the conect plugin. Should I?

This plugin automatically adds (dinamically) blocked IPs to all your managed websites, so it could explain why you get this issue every certain period of time. This is why I asked you about it.

Regards,
Jose

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