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Topic-icon File Integrity scan hangs

  • margknox
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3 weeks 2 days ago #7570 by margknox
File Integrity scan hangs was created by margknox
The File Integrity scan on my main site has previously run without problem. Now it takes several minutes to start and then hangs half way. When I go back there's a message that the last file took longer than 3 hours and I need to initialize data, which I do but it still doesn't complete the scan.

There are several subdomains that are listed in Exceptions. The Malware scanner and File Manager run well and skip the subdomains.

What can be the issue here please?

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3 weeks 2 days ago #7571 by Jose
Replied by Jose on topic File Integrity scan hangs
Hi margknox,

Open the log file when the scan freezes (there is a button to do that in the file integrity screen) and look for the latest file scanned.
For some reason the file integrity fails on it. You can try adding it as exception.

Regards,
Jose

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3 weeks 1 day ago #7575 by margknox
Replied by margknox on topic File Integrity scan hangs
Thank you Jose, that went well. A couple of files caused it to hang, but now it's working fine. Thanks again.

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3 weeks 1 day ago #7576 by Jose
Replied by Jose on topic File Integrity scan hangs
Glad to hear that margknox.
You're welcome!

Regards,
Jose

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