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Topic-icon renew process is messed up

  • kimbareidaho
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6 months 3 weeks ago #7434 by kimbareidaho
renew process is messed up was created by kimbareidaho
I renewed my subscription and entered the coupon. It did not give me the discount and it's trying to charge my account 2 times!

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6 months 3 weeks ago #7435 by Jose
Replied by Jose on topic renew process is messed up
Hi Kim,

I apologize for this. Now the entire payment process belongs to FastSpring and it's a little bit more complex than before. I have just extended your subscription to compensate you.

Despite you see two subscriptions only one is enabled, so there is no risk to pay twice for the same subscription.

Regards,
Jose

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