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6 months 3 weeks ago #5752 by philippeg
site locked was created by philippeg
Hi
my site is locked and i understand nothing to your FAQ
UPDATE #_extensions SET enabled=0 WHERE name='System - Securitycheck Pro Cron'

what is # ? when i put the prefix, he said i don't fund the db

this sofware is far to much complicated it is very simple to deactivate it in the ones of your competitor ..
I am furious about you last time i use it

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6 months 3 weeks ago #5753 by Jose
Replied by Jose on topic site locked
Hi philippeg,

what is # ? when i put the prefix, he said i don't fund the db

Yes, #_ is the database prefix. You must check your database to check it.

If you are not able to do that using the command line just go to the extensions table, search for the term %security% and set the "enabled" row of all listings to 0 (view attached files). This will disable the entire extension.

this sofware is far to much complicated it is very simple to deactivate it in the ones of your competitor ..
I am furious about you last time i use it

I'm sad to hear that. I always try to do all the best to explain what to do and reply to all emails quickly; I know a case like yours is disgusting.

Regards,
Jose
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6 months 3 weeks ago #5756 by philippeg
Replied by philippeg on topic site locked
Hi
" I know a case like yours is disgusting."
i don't what do you mean but that
I hope your remarks go beyond your thinking otherwise do another job.
I am: having to log on phpmyadmin to stop in emergency this logciel that blocked everything is not normal, too complicated for an emergency procedure; it's not a problem of response time on the forum that will change this
Regards

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6 months 3 weeks ago #5758 by Jose
Replied by Jose on topic site locked
Hi philippeg,

I'm only tried to say I fully understand you; I apologize if I expressed myself wrong (english is not my native language).

I hope your remarks go beyond your thinking otherwise do another job.

I think this answer is not the most appropriate to someone who just tries to help you...

I will try to add an easiest way to solve cases like yours in future versions.

Regards,
Jose

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6 months 2 weeks ago #5774 by dimi2015
Replied by dimi2015 on topic site locked
You don't explain why you got locked out. Did you put in a wrong password? Something else? Sometimes, if I get locked out all I have to do is to activate my VPN, put in the correct username/password and I'm back in less than a minute. Then, I'll whitelist my IP address logout, deactivate my VPN and login back again. All this in less than a couple of minutes.
Before Jose's security software, I tried 2 of his competitor's. The result? I've been with Jose's company since '16 and have received nothing but quality service and software.

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