Menu

Topic-icon not able to clean malwares

  • ifs-net
  • ifs-net's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
More
2 years 6 months ago - 2 years 6 months ago #2628 by ifs-net
not able to clean malwares was created by ifs-net
Hi,
My hosting provider blocked one of my sites and told that there is malware.
I bought your plugin and installed now I am trying to clean the malware but having error messages like below.

"there has been an error while trying to get the progress state, although this does not mean that the process has failed. This problem may arise when your session is not active.
Click on the button to refresh the page."

And when I try to refresh it is redirected to;
" webligheven.su/?option=com_securitycheck...cc5213cbf1b2c3fb38=1 "

But there is no page there...

So I am blocked..
Need help please
Last edit: 2 years 6 months ago by ifs-net.

Please Log in or Create an account to join the conversation.

  • ifs-net
  • ifs-net's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
More
2 years 6 months ago #2629 by ifs-net
Replied by ifs-net on topic not able to clean malwares
When check via file manager I can easily see several malwares under my public_html but looking to Securitycheck Pro everything is fine....
How can it be possible !!

Please Log in or Create an account to join the conversation.

  • ifs-net
  • ifs-net's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
More
2 years 6 months ago #2630 by ifs-net
Replied by ifs-net on topic not able to clean malwares
Attachments:

Please Log in or Create an account to join the conversation.

  • ifs-net
  • ifs-net's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
More
2 years 6 months ago #2631 by ifs-net
Replied by ifs-net on topic not able to clean malwares
Attachments:

Please Log in or Create an account to join the conversation.

  • ifs-net
  • ifs-net's Avatar Topic Author
  • Offline
  • Junior Boarder
  • Junior Boarder
More
2 years 6 months ago #2632 by ifs-net
Replied by ifs-net on topic not able to clean malwares
Attachments:

Please Log in or Create an account to join the conversation.

More
2 years 6 months ago #2633 by Jose
Replied by Jose on topic not able to clean malwares
Hi ifs-net,

By default, the malware scanner looks for malware only on files modified a week ago. Just change the Timeline to 10000 (and also enable the deep scan) to scan the entire filesystem. When it ends, the page is reloaded to show results. The message you get seems to be related to a server issue (the DNS can't resolve your website name).

Regards,
Jose

Please Log in or Create an account to join the conversation.

Time to create page: 0.082 seconds
Powered by Kunena Forum

Login or Sign In