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Topic-icon Malware Scan issue

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2 years 11 months ago #1409 by websiteprojects
Malware Scan issue was created by websiteprojects
Hi
I try to run a malware scan and get the following error message (refreshing does not help):-
There has been an error while trying to get the progress state, although this does not mean that the process has failed. This problem may arise when your session is not active.
Click on the button to refresh the page.
Thanks in advance

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2 years 11 months ago #1412 by Jose
Replied by Jose on topic Malware Scan issue
Hi websiteprojects,

Hi talk about this in the page 14 of the User guide . Does the task finish? How much time does it take?

Regards,
Jose

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1 year 8 months ago #4368 by HBAGG
Replied by HBAGG on topic Malware Scan issue
Hi I have a problem on one of my websites - all the other have gone through fine but the one website has timed out after three hours despite trying several times ti run a Malware scan. I have reduce the timeframe down to just one day but it still tells me that it timed out after three hours.

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1 year 8 months ago #4369 by Jose
Replied by Jose on topic Malware Scan issue
Hi Heather,

Does the other tasks (file integrity and permissions) end? You get this message when there is a low value in the memory_limit directive of php.ini, but all the other tasks should not end.

Regards,
Jose

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1 year 8 months ago #4370 by HBAGG
Replied by HBAGG on topic Malware Scan issue
I am just running a file integrity now.. its taking quite a time compared to the other sites but will let you know if it finishes ok.

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1 year 8 months ago #4373 by HBAGG
Replied by HBAGG on topic Malware Scan issue
Hi
I got the same message running File Integrity - I am going to initialise all and try again.
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