2 years 3 months ago - 1 week 6 hours ago#1982by Jose
Jose created the topic: FAQs
This is a compilation of common issues and how to solve them.
1.- I can't log into my site / There has been a problem and I think Securitycheck Pro is the culprit
Launch this query from phpmyadmin (or similar) to disable Securitycheck Pro plugins (Web Firewall and Cron plugins).
UPDATE #_extensions SET enabled=0 WHERE name='System - Securitycheck Pro'
UPDATE #_extensions SET enabled=0 WHERE name='System - Securitycheck Pro Cron'
Remember to change the # character with your database prefix.
If this doesn't work try disabling all the extensions manually; launch the following query
and set the "enabled" row of all listings to 0
If this also doesn't work try renaming the following folders /plugins/system/securitycheckpro
If TrackActions is installed also rename /plugins/system/trackactions
2.- I get a blank page or tasks (File Integrity/File Manager) never end / No files are shown under File Integrity/File manager
This is usually related to a low value in the memory_limit directive of PHP. Securitycheck Pro tries to dinamically overwrite this limit, but this is not allowed by some hosting providers.
A value of 256M is high enough for almost all sites, but it depends of the amount of data to store (number of files and path mainly).
3.- Images or content showed into pop-ups are not working
Check the X-frame options under the HTTP Headers Protection (.Htaccess Protection). If it set to DENY, no iframe is allowed. Just set it to NO, save the changes and apply protection again.