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1 year 10 months ago - 1 year 6 months ago #1982 by Webmaster
Webmaster created the topic: FAQs
This is a compilation of common issues and how to solve them.

1.- I can't log into my site / There has been a problem and I think Securitycheck Pro is the culprit
Launch this query from phpmyadmin (or similar) to disable Securitycheck Pro plugins (Web Firewall and Cron plugins).
UPDATE #_extensions SET enabled=0 WHERE name='System - Securitycheck Pro'
UPDATE #_extensions SET enabled=0 WHERE name='System - Securitycheck Pro Cron'
Remember to change the # character with your database prefix.

2.- I get a blank page or tasks (File Integrity/File Manager) never end / No files are shown under File Integrity/File manager
This is usually related to a low value in the memory_limit directive of PHP. Securitycheck Pro tries to dinamically overwrite this limit, but this is not allowed by some hosting providers.
A value of 256M is high enough for almost all sites, but it depends of the amount of data to store (number of files and path mainly).

3.- Images or content showed into pop-ups are not working
Check the X-frame options under the HTTP Headers Protection (.Htaccess Protection). If it set to DENY, no iframe is allowed. Just set it to NO, save the changes and apply protection again.
Last Edit: 1 year 6 months ago by Webmaster.

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