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Topic-icon renew price doesn't match what is advertised

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2 weeks 3 days ago #6336 by kimbareidaho
renew price doesn't match what is advertised was created by kimbareidaho
The renew for all in one says $78.30 Euro. But when I try to renew, it says it will be $94.93. How do we renew at the $78.30 price?

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2 weeks 3 days ago - 2 weeks 3 days ago #6337 by Jose
Hi kimbareidaho,

That price is valid only for new customers (I have just modified subscriptions page to include this). Existing customers have a 10% off if they renew before expiration date using the coupon code RENEW during checkout process.

I apologize if this it was not clear enough; the last thing I want is confuse customers.

Regards,
Jose
Last edit: 2 weeks 3 days ago by Jose. Reason: Fix a typo

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2 weeks 3 days ago - 2 weeks 3 days ago #6338 by kimbareidaho
Replied by kimbareidaho on topic renew price doesn't match what is advertised
Ok. However, when I entered the RENEW coupon code, it only deducted $6.65 from the price of $94.93. 10% would be $9.49. So I'm still confused.
Last edit: 2 weeks 3 days ago by kimbareidaho.

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2 weeks 2 days ago - 2 weeks 2 days ago #6339 by Jose
Hi kimbareidaho,

Original price for your subscription is 97,87€. All renewals have a 3% off (2,94€), but if you use the coupon code you have an additional 7% off (6,84€). If you add both discounts you get the 10% off.

Regards,
Jose
Last edit: 2 weeks 2 days ago by Jose. Reason: Fix a typo

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1 week 3 days ago - 1 week 3 days ago #6353 by kimbareidaho
Replied by kimbareidaho on topic renew price doesn't match what is advertised
Please read what I wrote. When I add the coupon RENEW, it only deducts $6.64. It does not deduct the full 10%. I am doing what you said and it's not deducting 10% - only 7%. It is not deducting the additional 3%!
So how do I get the 10% off? Adding the coupon RENEW does not give me 10% off!!!!!
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Last edit: 1 week 3 days ago by kimbareidaho.

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1 week 3 days ago #6354 by Jose
Hi Kim,

Original price of the extension is 97,87€, but renewal price has a 3% off (please, take note that renewal price in your screenshot is 94,93€). Sum the 7% off of your coupon code and the 3% off automatically applied and you will get the 10% off.

Regards,
Jose

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