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Topic-icon Bugs in version 3.1.5

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5 months 4 weeks ago #6687 by Jose
Replied by Jose on topic Bugs in version 3.1.5
Hi Clifton,

I understand your frustation and I'm doing all my best to help you. The installation is fully tested (there are more than 1000 customers working with it), so I need to know if the server is reporting anything during installation. An "Internal Server Error" can be caused by several reasons, and usually you see what's happening in the "error.log" file of the server.

Can you provide me administrative credentials to access your backend and also your cpanel? If so use the email from which you receive forum notifications.

Regards,
Jose

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5 months 4 weeks ago #6688 by funnybugbees
Replied by funnybugbees on topic Bugs in version 3.1.5
Did as instructed. cleared joomla and Chrome cache. tried install and get 404 error - category not found. ill email you server credentials in a bit.

Clifton Murphy - Owner
Funny Bug Bees And Wood Works

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5 months 4 weeks ago #6689 by Jose
Replied by Jose on topic Bugs in version 3.1.5
Hi Clifton,

I have done some tests and finally I was able to install the extension using the "Install from url" tab. I don't know why you can't install it using the "Upload package file"; maybe there is a security measure (mod_security).


Regards,
Jose

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