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Topic-icon Error when upgrading to latest version

  • zophora
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2 years 1 month ago #5785 by zophora
Hi, when trying to update Securitycheck Pro, I am getting an error message: "×
Warning
JInstaller: :Install: Error SQL You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '('com_jsptickets','component','1.1','<=','3.0.0','>=','JSP Tickets Component','S' at line 341
Extension Update: SQL error processing query: DB function failed with error number 1064
You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '('com_jsptickets','component','1.1','<=','3.0.0','>=','JSP Tickets Component','S' at line 341
SQL ="


Current system info

dbserver: mysql
dbversion: 5.6.38
phpversion: 5.6.36
server: Apache
version: Joomla! 3.8.8 Stable

Please advise. Thanks
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2 years 1 month ago #5786 by Jose
Replied by Jose on topic Error when upgrading to latest version
Hi zophora,

Please, go to Extensions -> Manage and look for the term 'security'. Tell me if you see the 3.1.0 version in my extensions.

Some customers had the same issue but the extensions were updated. I have not been able to reproduce this issue.

Regards,
Jose

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2 years 1 month ago #5787 by zophora
Replied by zophora on topic Error when upgrading to latest version
Hi, yes I can see 3.1.0. but the upgrade clearly partially failed as now the interface looks broken. See attachment.
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2 years 1 month ago #5788 by Jose
Replied by Jose on topic Error when upgrading to latest version
Please, clear your browser's cache. This seems to be a css issue.

If this doesn't work try reinstalling the extension.

Regards,
Jose

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