Menu

Topic-icon Blank Admin page

  • kencru
  • kencru's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
2 years 2 months ago #5659 by kencru
Blank Admin page was created by kencru
Hi

I had to do a site restore from last night's backup on my site. Everything was working fine before I did that. After the restore, I get a blank page when I try to log in to the admin page, and get the following error:

Fatal error: Call to undefined method SecuritycheckproModel::get_subscriptions_status() in /home1/retailag/public_html/plugins/system/securitycheckpro/securitycheckpro.php on line 1170

I have tried the following method for disabling the plugins:

UPDATE #_extensions SET enabled=0 WHERE name='System - Securitycheck Pro'
UPDATE #_extensions SET enabled=0 WHERE name='System - Securitycheck Pro Cron'

(and yes I changed the # to prefix of dB)
SQL instruction says it ran ok

but still keep getting the "Fatal error:.... above

Cleared all the caches but still n joy?

Thanks
Ken

Please Log in or Create an account to join the conversation.

More
2 years 2 months ago #5660 by Jose
Replied by Jose on topic Blank Admin page
Hi Ken,

It seems that a mandatory file is missing; check if the file /administrator/components/com_securitycheckpro/library/model.php exists. The firewall plugin is trying to load a function implemented in that file.

Regards,
Jose

Please Log in or Create an account to join the conversation.

  • kencru
  • kencru's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
2 years 2 months ago #5663 by kencru
Replied by kencru on topic Blank Admin page
Hi
That file is there.
I really need to disable and get access asap.
Can I just drop all the dB tables? and delete the component/plugins etc?
Thanks
Ken

Please Log in or Create an account to join the conversation.

More
2 years 2 months ago #5666 by Jose
Replied by Jose on topic Blank Admin page
Umm, that's really odd. If the file is there everything should work fine...

Try overwriting it; if this doesn't work go to the extensions table and look for %security% into the name field. Set the 'enabled' row of results listed to 0. This will disable the entire extension.

If this doesn't work please send me administrative credentials for cpanel (or phpmyadmin) and Joomla backend and I will check what's happening. Use the email from which you receive forum notifications.

Regards,
Jose

Please Log in or Create an account to join the conversation.

  • kencru
  • kencru's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
2 years 2 months ago #5667 by kencru
Replied by kencru on topic Blank Admin page
Hi

Overwriting it didn't work, but 'disabling' in the database did, thanks.

Should I re-install the software again to reactivate it?

Thanks

Ken

Please Log in or Create an account to join the conversation.

More
2 years 2 months ago #5668 by Jose
Replied by Jose on topic Blank Admin page
Hi Ken,

You're welcome!

Yes, reinstall it.

Regards,
Jose

Please Log in or Create an account to join the conversation.

Time to create page: 0.086 seconds
Powered by Kunena Forum

Login or Sign In